Crabgrass killer destroys healthy grass, Gaithersburg homeowner says

Crabgrass killer destroys healthy grass, Gaithersburg homeowner says

Member complaint

I hired Gaithersburg Landscaping of Gaithersburg, Maryland, to apply post-emergent crabgrass killer and prune branches and shrubs. I asked whether the crabgrass killer would destroy other grass, and they said no. I have dead grass spots all over the place!

I called several times requesting they come back out and see what they could do to fix the problem, but I haven’t heard back.

I hired another company to do the work. I want a $625 refund for the crabgrass killer that didn’t work and to pay the other company to repair the issue.

Joel Briscoe, Gaithersburg, Maryland

Status

Penalty Box — Broken Promise

Editor’s note: This company told the Angie’s List Complaint Resolution Team they would provide the homeowner a refund, but didn’t.

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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