Cottage winterization doesn't prevent pipe leaks
COMPLAINT: Brenda Hauser, Gahanna, Ohio
"Gary Evans [the owner] of Heinmiller Plumbing Co. of Blacklick [Ohio] winterized my Buckeye Lake cottage. When he came back to open the house months later, he found numerous leaks and refused to take any responsibility for not winterizing it properly. He said, 'The house is old and the plumbing is old. I won't guarantee my work on the winterization.'
"He charged me $1,562 to repair the leak behind my shower wall and reinstall the shower; remove a toilet and install a new one; install a new filter and shut-off valve; and ignite my furnace and water heater. He also charged me $240 for the service call to the cottage, only to tell me he didn't have the tools or time to repair the problems on his initial visit."
DESIRED RESOLUTION: "I believe Heinmiller Plumbing should pay for the $1,802 in repairs they want to charge me for fixing their poor workmanship."
Editor's note: Heinmiller Plumbing compromised by agreeing to reduce the bill to $522. Hauser accepted and considers the issue resolved.