Converse plumber's special water softeners flood garage, homeowner says

Converse plumber's special water softeners flood garage, homeowner says

Member complaint

I hired plumber Willie Hoyack in Converse, Texas, to change the filters in my water softener system, which he installed a few years ago. He said the housing on one filter had a scratch on it, and took it to his truck to mend it. Although I asked to see the housing, he ignored my request and put it back on.

It later started to leak and flooded my garage. I repeatedly tried to call Hoyack over the next 10 days, but couldn’t get an answer or leave a voice mail, since his voice mail box wasn’t set up. I later tried from a different line and he answered and came to fix the leak. Stopping the leak and replace the housing cost $286, and I’ll need to spend an additional $300 to reseal my garage floor.

Since he did this work, the water has tasted bad. He says the system uses special filters he helped design to work without using salt. I want him to pay the $586, since he caused the damage, and tell me where I can buy these special filters until I can replace the entire system.

JoAnn McCown, San Antonio



Editor’s note: The company chose not to resolve the member’s complaint.

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