Contractor, Tampa homeowner disagree about fence's stability

Contractor, Tampa homeowner disagree about fence's stability

Member complaint

I hired Jennex Fence of Lutz, Florida, to install a 68-foot wooden fence.

The slabs continue to split and the fence isn’t nailed correctly. My neighbor was going to paint her side of the fence, but the painter she hired to do it would not paint it because the fence isn’t stable.

I’ve left multiple voice mails and sent emails, but they haven’t responded to any. I want Jennex to replace the fence.

Nancy Parrish, Tampa, Florida

Provider response

Please understand that wood has natural characteristics that are outside of our control.

The member’s fence was built correctly, and is strong and sturdy. She is experiencing natural defects of wood sinking, warping and curling. This is natural when wood dries under direct sunlight.

We will be happy to correct any bad boards only and re-nail the entire fence once more.

Joseph Jennex, owner

Status

Stalemate

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