Contractor, Tampa homeowner disagree about fence's stability

Contractor, Tampa homeowner disagree about fence's stability

Member complaint

I hired Jennex Fence of Lutz, Florida, to install a 68-foot wooden fence.

The slabs continue to split and the fence isn’t nailed correctly. My neighbor was going to paint her side of the fence, but the painter she hired to do it would not paint it because the fence isn’t stable.

I’ve left multiple voice mails and sent emails, but they haven’t responded to any. I want Jennex to replace the fence.

Nancy Parrish, Tampa, Florida

Provider response

Please understand that wood has natural characteristics that are outside of our control.

The member’s fence was built correctly, and is strong and sturdy. She is experiencing natural defects of wood sinking, warping and curling. This is natural when wood dries under direct sunlight.

We will be happy to correct any bad boards only and re-nail the entire fence once more.

Joseph Jennex, owner



Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!