Contractor files lien but doesn’t complete repairs, member says
I hired John Wayne Construction of Plantation, Fla., to repair my home after fire damage. They partially completed the work and two months later filed a lien on my home without presenting my insurance company or me with a bill.
A month later, after I lodged a complaint, John Wayne Construction filed an insurance claim that was paid. The claim included complete rewiring of the home, replacing all smoke alarms, replacing clothes washer and dryer, replacing well pumps and water softener, repair to kitchen cabinets, pressure washing driveway, cleaning appliances, cleaning bookshelves and other items that were not replaced. These repairs were never done!
Repair to plumbing was done by unlicensed workers. I was never presented with a bill, only told to give them all the insurance payments plus another $500. I’ve never received a statement of work completed, only promises.
This company doesn’t follow through and its work is not done in a timely manner. They claim that all work was completed and filed a lien on our home, did no more work, but billed an additional $20,000 for work that was never done. I want the contractor to accept insurance payments as full payment for repairs and all liens removed from my home.
John West, Palm Bay, Fla.
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.