Contractor disputes claim that his crew caused outage
Professional Clean Carpets and Vents
COMPLAINT: Kathy Pillatt, Brunswick, Ohio
"I had water in my basement, so A-Best Basement Waterproofing had to cut a strip of my patio to get to my basement in order to waterproof it.
"A couple of days after they finished, I lost electricity to my house. I called Ohio Edison, and they could only put in a temporary line. So, I had an electrician come out, and he found a nick in the wire that made it short out.
"He wrote on the bill: repair underground wiring damaged by the waterproofing company. A-Best refuses to have any responsibility for hitting the wire, and it was right where they were working.
"They also left a mess behind: empty water bottles, boards, and a large piece of pipe in my driveway that could have caused problems if we had hit it with our snow blower."
DESIRED RESOLUTION: "I want A-Best Basement Waterproofing to foot the bill of $800 to the electrician and $225 to the electrical company to get the line back up to my house."
RESPONSE: Robert Gillispie Sr., owner/operator, A-Best Basement Waterproofing
"At the initial estimate, the member was aware that her main electric box was being pulled out from her house because her cement patio was sinking, pulling the wires from the house.
"I advised her that they have a potential hazard and that an electrician should be consulted. Our employees were informed of the potential hazard and a decision was made to hand-excavate rather than use a backhoe. The employees worked cautiously in the rain and snow.
"Three to four weeks after the job was completed, the member informed us that she had a power outage, and she blamed A-Best.
"I advised her that if an employee would have cut an electric wire with a steel shovel that there would have been a significant event that would have brought this problem to everyone's immediate attention.
"In response to the comments about material and debris left on the site: she neglects to mention that there was a significant amount of snow that would have prevented us from picking up all materials. Under normal conditions, A-Best does not leave materials or debris at the job site.
"The member also neglects to mention that once the snow melted - approximately two weeks later - she called A-best to request additional gravel. At this point, there was no mention of dissatisfaction with our job, which would have been a perfect time to mention debris left on the site.
"A-Best was not aware of these issues until the notice issued by Angie's List. If these issues were brought to my attention, A-Best would have gladly cleaned up all debris.
"In conclusion, I regret that the member had a problem, but to blame A-Best weeks later is neither acceptable nor timely. Our customers' satisfaction and employees' safety are of the utmost importance. We will always strive to provide a clean and safe job site.