Consumer says wood fence problems rectified by Signal Hill contractor
My gardener capped off the sprinkler where the fence would be placed. However, when the workers arrived, they said the sprinkler had to be re-routed around the fence post, and it would cost an additional $50 an hour for labor. They charged an extra $200, even though it took the same amount of time they initially estimated for the fence.
The gate had to be redone because workers used the wrong size posts to attach the gate to the wall. The smaller posts didn’t leave enough space to use a small padlock to lock the gate. After the repair, they didn’t cover the post with the same pine-colored wood used for the fence.
The side with the railing faces my side instead of my neighbor’s house, giving my neighbor the nicer side. I mentioned it to owner Jim Lee, and he said this is the way they build fences. I want a refund of $125, the rail side to face my neighbor’s house, and the fence post against the wall covered with pine wood to match the other posts.
Deborah Larvine, Long Beach, California
Prior to the installation, the member agreed to have her gardener remove her sprinkler line, not just cap off the lines. She agreed to have us cut the line and route it around the wood post set for the wood fence.
My workers went to Home Depot for parts to do this with her agreement of $200. They didn’t discuss an hourly rate.
Using the smaller post was our mistake, so we replaced the smaller post to the wall with a larger post of treated pine to match the other posts. The member was home during construction and didn’t complain about the horizontal railings being placed on her side.
Jim Lee, owner
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.