Consumer says wood countertop job went unfinished
I recognized Kevin Mack, owner of Kevin Mack Fine Furniture in Malden, Massachusetts, from a local arts show featuring his fine furniture. I hired him to do a small countertop finished wood piece for our kitchen island. He requested $500 upfront for materials and quoted the work at $1,000 total. He estimated the job would take five weeks.
I mailed a check for $500 promptly, and arranged a home visit so he could review the job in person when convenient. I left him my cell and home phone numbers and said I would make myself available if he was in our town during his regular job travels. I returned home one day and found a note on the door that he stopped by when I was out. He did e-mail an apology that he had not called in advance and would try again.
I followed up to no avail. He cashed the check, but never returned repeated phone calls or e-mails. I continued polite inquiries into the status of the project by phone and e-mail. I even offered to come to him to deliver the color sample. Even when I said I don't need a reason for the extreme delay, I just wanted the job to be done or our money back, he did not have the professionalism to respond.
I'm seeking a refund for my $500 down payment; I would take the materials he may have purchased ($500 worth of wood); or I will pay the balance estimated if he completes the job as contracted.
Susan Collins, Melrose, Massachusetts
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.