Consumer says wood countertop job went unfinished

Consumer says wood countertop job went unfinished

Member complaint

I recognized Kevin Mack, owner of Kevin Mack Fine Furniture in Malden, Massachusetts, from a local arts show featuring his fine furniture. I hired him to do a small countertop finished wood piece for our kitchen island. He requested $500 upfront for materials and quoted the work at $1,000 total. He estimated the job would take five weeks.

I mailed a check for $500 promptly, and arranged a home visit so he could review the job in person when convenient. I left him my cell and home phone numbers and said I would make myself available if he was in our town during his regular job travels. I returned home one day and found a note on the door that he stopped by when I was out. He did e-mail an apology that he had not called in advance and would try again.

I followed up to no avail. He cashed the check, but never returned repeated phone calls or e-mails. I continued polite inquiries into the status of the project by phone and e-mail. I even offered to come to him to deliver the color sample. Even when I said I don't need a reason for the extreme delay, I just wanted the job to be done or our money back, he did not have the professionalism to respond.

I'm seeking a refund for my $500 down payment; I would take the materials he may have purchased ($500 worth of wood); or I will pay the balance estimated if he completes the job as contracted.

Susan Collins, Melrose, Massachusetts


Penalty Box

MORE: Angie's List Guide to Carpentry and Woodworking

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