Consumer says Wildwood landscaper installed wrong tree

Consumer says Wildwood landscaper installed wrong tree

Member complaint

I hired TerraScape Creative Landscaping of Wildwood, Florida, to install a tree.

The tree they installed isn’t the one that I ordered. Also, they didn’t have the proper equipment to plant it, and the fronds dropped off.

They said the warranty would only cover the tree if it died. It’s alive, but damaged.

I want them to either remove the tree and provide a refund, or replace it with a tree of equal or greater value that I approve.

Mick Levinski, The Villages, Florida

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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