Consumer says Weeki Wachee optical outlet's prescription didn't work

Consumer says Weeki Wachee optical outlet's prescription didn't work

Member complaint

I paid Optical Outlets of Weeki Wachee, Florida, $328 for an eye exam and eyeglasses with thin lenses.

When the glasses arrived, I couldn’t see out of the left eye, and I had double vision in the right eye.

The doctor identified the problem and placed a new order. However, the new glasses have thick lenses. When I asked them to replace the lenses, they said they could try, but couldn’t guarantee I would be able to see out of them. They refused to refund my money.

I want eyeglasses with the thin lenses I paid for without an additional charge.

Barbara Malloy, Spring Hill, Florida


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