Consumer says Webster movers won’t pay for stolen lumber

Consumer says Webster movers won’t pay for stolen lumber

Member complaint

I hired DI-CO Moving of Webster, Texas, to move a five-acre ranch’s home and farm equipment. The move was done in two parts.

Both times, the movers overestimated how much they could move, even though the owner, Tim Dittman, visited the property a couple of times. The move itself was average, with punctuality somewhat of an issue and a few broken items.

For Tips and Advice: Check out the Angie's List Guide to Moving

They loaded premium tongue and groove pine lumber on a flatbed, but didn’t deliver it with the rest of our things. The delivery was scheduled within a few days of the second move.

Two weeks and multiple phone calls later, we were informed that it had been stolen, along with the flatbed, from in front of the warehouse. When Tim Dittman’s insurance company refused to pay because it was left in an unsecured location, we offered to accept a fair cash settlement.

Tim Dittman refuses to pay for the stolen lumber. I would never recommend this company.

I want a $5,000 refund.

Melinda Lawrence, Brashear, Texas

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!