Consumer says Virginia exterminator provided refund

Consumer says Virginia exterminator provided refund

Member complaint

I hired Viewpoint Pest Management of Woodbridge, Virginia, to remove insects from my home. The insects are still here two days later. I can’t leave anything out on my counter. It’s extremely unpleasant, and I dread coming home to my kitchen right now.

When I called the gentleman who treated my home, he gave me an excuse and told me to wait until next week. He says during the visit that he explained the pests get worse for the first several days, but this is not true. I would’ve told him not to treat my home!

I’ve used other pest control companies before and the problem is solved the first time. I asked him to honor an Angie’s List deal offered for the exact same service as a gesture of goodwill and to keep me as a customer; he declined. Now, I feel ripped off — first for the unsuccessful pest treatment, and second for the inflated price of $45 more. I want a $125 refund.

David Yang, Reston, Virginia

Provider response

The member requested ant control, but she firmly stated that no treatments be performed inside the house because of fear of toxic products. I focused on the exterior and crevices and voids around the entry points to prevent ants, and I treated the basement and garage to reduce spiders.

At the conclusion of the treatment, I explained what I saw, what I did, and what she could expect. She had to leave for an appointment, but I recorded the details on the invoice. It takes five to seven days before noticing a reasonable reduction of 85 percent and the activity could increase during that time.

Two days after the service, she called, frustrated that the ants worsened in the kitchen, which wasn’t treated. She requested that I return to treat it again. I apologized for the inconvenience and said that this was happening as I explained earlier. The treatment can’t be re-applied within such a short period of time, but I offered to return after seven days.

She became upset and requested she receive a discount because she found a deal on Angie’s List for the same treatment. I apologized if she felt that she was taken advantage of, but explained I wasn’t aware that she was a member at the time the service was scheduled or performed. One week after the service, I called her as promised to follow up. I left a message, but haven’t heard from her since her initial complaint call.

Jerome Dixon, owner

Status

Resolved

Editor’s note: The member accepted the company’s offer of a $75 refund.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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