Consumer says Virginia contractor didn’t build pond after taking deposit

Consumer says Virginia contractor didn’t build pond after taking deposit

Member complaint

I hired Sean Milligan, owner of H2Oasis Ponds in Gainesville, Virginia, to build a fish pond in my backyard for $12,100. I paid a $7,000 deposit with the expectation the work would start the following week. He postponed the start date five times for various reasons.

The last excuse was his supplier didn’t deliver the ordered parts. When he didn’t return my calls for two consecutive days, I emailed him that I wanted to cancel the project and wanted a full refund. He replied that he agreed with the cancellation, but couldn’t return the deposit until he received a refund from his suppliers.

I haven’t received my deposit. I want a $7,000 refund.

Thu Nguyen, Silver Spring, Maryland

Status

Penalty Box

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