Consumer says Virginia Beach studio’s family photos were disappointing

Consumer says Virginia Beach studio’s family photos were disappointing

Member complaint

I hired Sassy Snapz Photography Studio of Virginia Beach for a family photography shoot at Virginia Beach. I had reservations about outdoor photos, but owner and photographer Saskia Colonna assured me she could edit any discrepancies in the photos.

During the viewing, I chose a package that cost more than $500. I signed the receipt, basing the selected photos off the images on the computer. When the photos arrived approximately two weeks later, I was disappointed. The photos looked dark and gloomy, and although my daughter is a darker complexion, the photos made her look too dark.

I explained my dissatisfaction. Saskia offered to reprint the photos at $10 per photo, which I thought was wrong. I asked about a refund, and she said there were no refunds. I wasn’t made aware of this.

I made reprints at another shop, and those came out much lighter. I sent her a side-by-side comparison, but she insisted nothing was wrong.

I want a refund of $530. I will agree to 25 percent off the purchase price if she agrees to reprint all the photos. My last offer is to receive a refund for half the purchase price, and I will make reprints.

Denise McCurdy, Williamsburg, Virginia

Status

Penalty box

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