Consumer says Virginia Beach HVAC company performed shoddy work

Consumer says Virginia Beach HVAC company performed shoddy work

Member complaint

I hired R & B Mechanical of Virginia Beach to install a new A/C unit. When the gas company came to turn on the gas, they discovered gas leaking from a pipe under the house. My husband and I made 15 calls to the technician to service the new unit and repair the leak, but he would not return any phone calls.

I called from another phone, and he answered immediately. I told him about the problems, and he came two days later. He informed us that all pipes under the house needed to be replaced, which cost $1,200. I received a second opinion, and their technician indicated that the problem was with one copper pipe only, which cost $240.

After the pipe repair, the unit had a faulty control board and still didn’t operate, and the R & B technician continued to ignore calls and texts.

I want a $363 refund.

Karen Perry, Virginia Beach

Status

Penalty box

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