Consumer says Vienna remodeler incorrectly installed floor tiles

Consumer says Vienna remodeler incorrectly installed floor tiles

Member complaint

I hired A United Construction of Vienna, Virginia, to remodel my kitchen. The work on the kitchen floor tiles is unacceptable. The tiles were laid down on a slightly uneven surface, causing air pockets to form between the floor and tile pieces. As a result, the grout cracked in several places, and when I walk on the floor, there is a crackling sound underneath my feet.

I asked the company to fix the problem more than once. They regrouted problem areas twice, but the grout cracked a third time.

They sent a tile specialist who confirmed the tile was laid incorrectly, pointed out the uneven surface and said the company only applied the tile glue on four corners of the tile — not across the entire piece. I asked for them to correct the flooring.

Related: The Angie's List Guide to Tile

Now, no one will return my phone calls. This has been going on for several months.

I want my tile floor reinstalled correctly.

Philip Geris, Fairfax, Virginia

Status

Penalty Box

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