Consumer says Tacoma company's security system failed

Consumer says Tacoma company's security system failed

Member complaint

I hired BCD Comms of Tacoma, Washington, to hook up security cameras to an electrical system and computer.

I don’t like to say anything negative, but this was a terrible experience. The system went down three times. I now have no working security at my house. I am still under warranty, and the company is not returning my calls.

I paid lots of money for protection and do not have it. The “customer first” motto of this company is not sincere. Since I already paid for their services, they do not think they need to call me back.

I want them to fix my machine or provide a full refund of $2,442.

Toni Whitegrass, Tacoma

Status

Penalty box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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