Consumer says St. Louis roofing company won’t stand behind warrantied work

Consumer says St. Louis roofing company won’t stand behind warrantied work

Member complaint

I hired Cedar Savers of St. Louis to restore my cedar shake roof. I was told that the job carried an eight-year warranty. I received the written warranty.

The crew turned out to be just one guy, who worked very hard for long hours. He took more safety precautions than the last guy who did this job — and thank goodness! My roof is steep. Besides ropes, a harness and ladders, he wore spiked shoes. However, after he left, I noticed holes in my deck where he’d walked around. I wonder whether that was a good idea for the roof.

The contractor replaced all the ridge caps and cleaned and sealed the roof. All the ridge caps were a different color when it rained. He treated them somehow to minimize the difference, but it was still obvious. After six months, this is finally less noticeable.

When the job was finished, he cleaned up debris and hauled it away. Well, almost all of it. When refinishing my deck last fall, I found two large, heavy trash bags of roof debris underneath the deck.

For the first time in 19 years, I found ridge caps blown off the roof and into the yard after a storm. This was by no means the biggest storm I’ve seen here. Last year, a storm took down six trees, and all my shakes had stayed on. I collected them and called the company owner.

He quickly returned my call and said he’d come fix the roof, but never showed up. I got a voice recording the next time I called. I have yet to hear back from this company about fixing my roof.

I would like for them to honor their warranty and replace the shakes that blew off our roof.

Ginny Schweiss, Wildwood, Mo.

Status

Penalty Box

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