Consumer says St. Louis roofer failed to remedy roof repair problems

Consumer says St. Louis roofer failed to remedy roof repair problems

Member Complaint

I hired Rhino Development & Roofing of St. Louis to repair roof damage caused by a tornado. They were supposed to handle everything, including negotiating with the insurance company and dealing with city codes.

Five months later, and after having paid a deposit, there was still no roof. No one from the company communicated with me, there was no organization and the owner was missing in action for months.

After the owner finally got involved, he promised to immediately remedy outstanding issues, but failed to keep his promise.

One promise was to fix a leaky tarp that is covering my exposed roof decking. It is not repaired, and water leaks into my house when it rains.

I finally informed the owner of my intention to sever my relationship with the company, and he stormed out without listening. He won’t take my calls.

I would like a $1,518 refund.

Brandon Grieve, Hazelwood, Mo.

Status

Penalty Box — Broken Promise

Editor’s Note: This service provider agreed to the member’s desired resolution, but failed to follow through, leaving them in the Penalty Box for a broken promise.

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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