Consumer says Silver Spring cleaning company damaged ceramic tile

Consumer says Silver Spring cleaning company damaged ceramic tile

Member complaint

I hired Surface Medics of Silver Spring, Maryland, to clean the tile and grout in two bathrooms. The two service technicians were pleasant, but had very sloppy work habits.

They placed their machine and rags directly on the carpet adjacent to the bathroom without protecting it. They dripped water on the carpet and hallway wood floors.

They even asked if they could use my dryer to dry some wet rags. I was a little taken aback, but let them do it. The surface of the tile was damaged, almost as if something caustic was put on it. Now, it’s blotchy and unsightly.

The same service technicians who did the work came to look at the damage and said they would be in touch to schedule repair work. I haven’t heard from them despite numerous phone calls and an email.

I want the damaged floor tile in the master bathroom repaired.

Barbara Drenner, Glenelg, Maryland

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!