Consumer says Sanford fireplace company won’t provide refund for services not performed

Consumer says Sanford fireplace company won’t provide refund for services not performed

Member Complaint

I hired North Carolina Fireplace Company of Sanford, N.C., to install a fireplace.

The owner took a long time to respond to me, but finally called and apologized for being so busy. He promised to have the fireplace installed within three weeks and required that I put down a 50 percent deposit, which was $2,964.

The owner said he would not be able to come out and meet with me, but said another gentleman would be able to do the meeting. This second gentleman came out twice and didn’t know any of the specific requirements necessary for the installation of the fireplace.

I tried to contact the owner, but still didn’t get a response until he called to yell at me regarding my contact with the BBB and accused me of threatening him.

He later called back to say that he would refund 75 percent of my money until he could sell the fireplace and would also deduct any credit card fees. The receipt for my down payment did not specify any of his claims regarding a cancellation policy. I have never received any documentation whatsoever stating that I would not get my refund back or be charged any additional fees for paying with a credit card.

I will not settle for anything less than the full refund, as I never received any goods or services from them.

Karen Lehman, Garner, N.C.


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