Consumer says Rockville car dealer didn’t deliver on requested upgrades

Consumer says Rockville car dealer didn’t deliver on requested upgrades

Member complaint

My wife and I purchased a used 2007 Lexus RX 350 all-wheel drive SUV from Lexus of Rockville [Maryland]. I requested the dealership install XM radio and a remote starter, and replace the key fob held together by tape with another one.

After driving the vehicle home, I noticed the tonneau cover that was on the car during the test drive and in the advertisement was missing. I emailed the salesman about these issues, and when he didn’t reply, I left a voice mail later that week. He didn’t return my call.

When I took the vehicle in for service, I inquired about the agreed-upon items and was told someone would call with an installation date. No one called. I also was informed I didn’t have an extended warranty through Lexus, although I purchased it when I bought the SUV.

I want the tonneau cover, a key fob that isn’t held together with tape and a credit for replacing four tires and lack of a backup sensor system.

Douglas Haslam, Gaithersburg, Maryland

Status

Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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