Consumer says refrigerator ice maker repair failed

Consumer says refrigerator ice maker repair failed

Member complaint

I hired Appliance Repair Masters of Farmville, Virginia, to repair my ice maker.

They didn’t show up or call for the first six appointments. When they finally came with the part, the repair didn’t work. Then they missed more appointments.

Why would they set multiple appointments and then not show up or even call to reschedule?

I want them to finish the repair or provide a $200 refund.

William Dryden, Chesapeake, Virginia

Status

Penalty box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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