Consumer says Raleigh tree service company didn’t complete job

Consumer says Raleigh tree service company didn’t complete job

Member Complaint

I purchased a Big Deal from Arbor Care Tree Service of Raleigh, North Carolina, that was $223 for $400 worth of work.

I had them remove dead pine trees from my backyard. They mulched and cleaned up, but left two big logs, a hole in the ground and a torn-up yard.

I’ve tried contacting them repeatedly. When I did talk to them, they had a long story about stolen equipment, but I never heard from them again.

I want them to remove the two remaining logs or provide a $400 refund.

Alex Cabanes, Chapel Hill, North Carolina

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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