Consumer says Los Angeles remodeler provided refund

Consumer says Los Angeles remodeler provided refund

Member complaint

I paid a $159 deposit to The House Next Door of Los Angeles for resurfacing my bathtub and shower door. I decided not to use their services and want my check back.

When I saw owner Yaaqov Rahlin, he didn’t have the check with him although I asked for it twice before.

I want a full refund.

Sylvia Garcia, Fontana, California

Provider response

We are very sorry about this experience. We know the contract was canceled, and this is the reason we never deposited the member’s check.

We are mailing your original check back. Again, we are sorry.

Yaaqov Rahlin, owner

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!