Consumer says Lake Mary diagnostics lab won’t resolve billing error

Consumer says Lake Mary diagnostics lab won’t resolve billing error

Member Complaint

I received a bill for a test I had done at Quest Diagnostics of Lake Mary, Fla. However, I am entitled to one test per year that Medicare covers.

I called a Quest supervisor, and she said she’d try to resolve the issue and call me back later. That never happened.

I then spoke to the nurse, who said that the coding was correct. A Medicare representative told me the problem was that Quest didn’t send enough medical documentation to support the test.

My doctor’s office double-checked on what needed to be sent to Quest and told me that they had sent everything that was needed. I am unable to get this resolved no matter what I do!

I would like them to waive the balance that I owe.

Robert Rifkin, Lake Mary

Status

Penalty Box

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