Consumer says Houston cellphone service proved problematic
I switched cellphone providers to Aio Wireless of Houston. The text messages I sent weren’t what the other party received, and the ones received from others weren’t what they sent.
Phone calls were dropped, and those who called kept getting a message that I was unavailable. I contacted the IT department, and they tried to help, even rebooting the system, but the problems persisted.
I canceled service in less than a month and tried to return the phones, but the company said I wasn’t eligible for a refund because too many days had passed since I made the purchase.
I want a refund of $60.
Dianne Perez, Houston
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