Consumer says Houston cellphone service proved problematic

Consumer says Houston cellphone service proved problematic

Member complaint

I switched cellphone providers to Aio Wireless of Houston. The text messages I sent weren’t what the other party received, and the ones received from others weren’t what they sent.

Phone calls were dropped, and those who called kept getting a message that I was unavailable. I contacted the IT department, and they tried to help, even rebooting the system, but the problems persisted.

I canceled service in less than a month and tried to return the phones, but the company said I wasn’t eligible for a refund because too many days had passed since I made the purchase.

I want a refund of $60.

Dianne Perez, Houston


Penalty box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

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