Consumer says Haymarket wood fence contractor provided refund and repair

Consumer says Haymarket wood fence contractor provided refund and repair

Member complaint

I hired Aspen Fence and Deck of Haymarket, Virginia, to install a fence with two gates and remove about 5 cubic feet of brick.

I paid in full for the job, but owner Clyde Wray said he didn’t have room on the truck to take away the bricks. He stated he would return later for the bricks.

He later claimed he had family problems that prevented him from completing the work. In addition, one gate now closes too tightly and requires an adjustment. He stopped responding to e-mail messages or phone calls.

I want a $50 refund and the gate fixed.

Edgardo Decarli, McLean, Virginia

Provider response

I went to help care for an uncle who lives in Canada after he had a major surgery. Within weeks, he developed complications, which required another surgery and prolonged my stay. I will refund the $50. Upon my return, I will adjust the gate.

Clyde Wray, president

Status

Resolved

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