Consumer says Gloucester contractor took money, but didn’t install replacement windows

Consumer says Gloucester contractor took money, but didn’t install replacement windows

Member complaint

I hired Coastal Contracting of Gloucester, Virginia, to replace two windows. I paid a $700 deposit, and we mutually agreed to delay the work for a few months because of weather and owner Josh Klochak’s schedule.

After the agreed-upon time passed, I tried to contact him for two weeks to see when he could begin. His answering machine wouldn’t accept messages because it was always full. I finally got through one evening and we scheduled a start date.

No surprise, he never showed up, and I haven’t been able to reach him. When I initially contacted the contractor, he represented himself as Coastal CSP. Now it is Coastal Contracting.

I want a refund of $700.

William Larkin, Williamsburg, Virginia

Status

Penalty Box

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