Consumer says Folsom garage door company charged for parts they didn’t replace

Consumer says Folsom garage door company charged for parts they didn’t replace

Member Complaint

I hired Valuemax Garage Door Repair of Folsom, California, to replace my garage door bracket and chain trolley assembly.

According to the company’s GPS, they were in and out of my home in 45 minutes. The total work time was 20 minutes. The online retail price for the trolley was $24, but they charged me $169.

When I got home and checked the work, I found that the trolley had grime and rust all over it, and the serial number was worn down. I don’t think the part was even touched by their service providers.

I tried to call the company to work out a compromise, but they didn’t respond. They did respond, however, when I canceled the check. They said they only install new parts with serial numbers from the manufacturer. I then asked for the serial number of the part they installed, and they didn’t have it.

When I provided pictures of the rusty, dirty part, the person I dealt with said they sometimes leave parts in the back of their trucks. This thing looks 7 years old. Every nut and bolt has rust and grime on it.

I am happy to pay for the labor and bracket, but I will not pay for the part that wasn’t installed.

Erika Marcuccillo, San Jose, California


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