Consumer says Durham dealer sold car with faulty brakes

Consumer says Durham dealer sold car with faulty brakes

Member complaint

I purchased a car from Mark Jacobson Toyota of Durham, North Carolina.

They said the brake pads were new. The brakes made a grinding noise a few weeks later. I took the car to my mechanic, who said the entire brake system was bad because the pads were new, but not the rotors. My mechanic gave me a letter saying I needed to replace the whole system.

I took the car back to Mark Jacobson for repairs. They did something, but didn’t repair the brakes. Three weeks later, I started having the same problems.

I’ve contacted the dealer several times, with no solution. I want them to replace the brakes.

June Mcghee, Raleigh, North Carolina

Status

Penalty Box

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