Consumer says Crescent Springs paint company agreed to refund

Consumer says Crescent Springs paint company agreed to refund

Member complaint

I hired CertaPro of Crescent Springs, Kentucky, to perform interior and exterior painting. We signed a contract, and scheduled a date to start the project.

No one showed up or called on that date. They continually delayed and rescheduled the project. The project originally cost $4,000, but CertaPro added $1,600 for the master bedroom and small bathroom and wanted to use a lower-grade paint.

I hired another company to remove the gutters because CertaPro said they wouldn’t. The bathroom was done incorrectly and will have to be redone by someone else.

I want a refund of $1,000.

Laureen Dewey, Taylor Mill, Kentucky

Provider response

From the time we performed the estimate until work began, there was confusion on the customer’s end, which resulted in confusion for our office, sales associate, painters and even our color consultant.

The submitted estimate was for $5,160 with a 20-percent-off special, bringing the cost to $4,128. The contract wasn’t signed or completed then. She later added additional rooms, which brought the cost to $5,160.

Inclement weather prevented us from starting on time. The customer also stated she wanted her gutters removed instead of painted as originally planned. We informed her that we don’t remove gutters. We also had difficulty scheduling work because of other contractors working at the house.

David Rankin, president



Editor’s note: The member received a $157 refund.

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