Consumer says Boca Raton swimming pool company provided refund

Consumer says Boca Raton swimming pool company provided refund

Member Complaint

I hired Superior Point of Boca Raton, Fla., to detect leaks in my pool. I paid $375 to the company. The technician complained that he wasn’t getting paid enough money for the work, so I gave him $100 to make up for it and another $50 for a part that I don’t think I needed.

I haven’t seen or heard from them since because I don’t want them on my property anymore. The technician wanted to keep returning. It now leaks worse than ever. The technician kept finding leaks, and after he dismantled half of the pool’s plumbing, it leaks worse. It’s still dismantled. I really don’t think he knew what he was doing.

I want a full refund and restoration of the 150-amp motor that was replaced by a 100-amp motor.

William Diamond, Boca Raton

Provider response

The work performed was for leak detection and repair. As a pool may have multiple leaks simultaneously, it isn’t uncommon to have multiple visits occur to locate and repair all the leaks. Leaks also may occur after a proper repair has been done.

With this in mind, we warranty our work for 30 days. Regarding this particular repair, we note on the invoice that we repaired a small skimmer leak, which is what we had charged for.

Unfortunately, sometimes customers and field repair people try to work out side deals to have something repaired where the customer hopes to save money and the repair person hopes to earn extra money.

Since the company is the party that can ensure quality work and communication, as well as provide a warranty, this bypass causes a loss of protection to the customer as the company has been removed from the equation.

All employees sign strong non-solicitation agreements as well as receive regular updates reminding the employee of their obligation and the rationale for not doing work on the side. Sadly, there is little we can do if a customer opts to make a side arrangement with an employee, as they are obviously not under our jurisdiction.

Alan Berman, president

Status

Resolved

Editor’s note: The member received a $375 refund and considers the matter resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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