Consumer says Alexandria company resolved boiler inspection issues

Consumer says Alexandria company resolved boiler inspection issues

Member complaint

I hired Michael & Son Services of Alexandria, Virginia, to install a boiler. The installation failed inspection three times. Each time, I had to call the company to inquire as to how they planned to fix the problem.

They didn’t contact me even though the Washington Suburban Sanitary Commission notified them of the failed inspections. They sent a repair person to fix the issues with the installation, and I had to call Michael & Son to schedule the next inspection.

I’ve learned another company could’ve done the same job for half the cost. Michael & Son replied that they are more expensive because their quality is better. I’m not so sure of that, since their work can’t seem to pass inspection.

On another note, the permit department is very rude. They never call the client and seem to expect the client to manage the permits, inspections, etc. When I call them about the permits they pulled, they are harsh and abrupt. There is never an explanation for why the customer has to manage the permits. Complaining to the customer service department hasn’t helped, either.

I want a refund or credit of $1,000 to cover my time and expenses for this situation, and I want the installation problems fixed so the boiler passes inspection.

Marcia Calcagno, Kensington, Maryland

Provider response

The member recently had an approved inspection by Washington Suburban Sanitary Commission.

The HVAC installs department installed a combustion air grill, and the customer is to install a door in the garage area, per code enforcement, to avoid carbon fumes into the furnace room.

Due to the customer’s inconvenience, Michael & Son gave the customer four generator tune-ups and two dinner gift cards valued at $50.

Vance Shepard, customer service relations manager

Status

Resolved

Editor’s note: The member accepted the company’s counteroffer.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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