Consumer says Albuquerque air duct cleaners avoid appointments, don't deliver filter

Consumer says Albuquerque air duct cleaners avoid appointments, don't deliver filter

Member complaint

I hired New Mexico Quality Air of Albuquerque, New Mexico, to clean my home’s air ducts, vacuum the dryer vent and inspect the air filters.

I actually was very pleased with the service; the problem surfaced when I called to find out where my $60 custom air filter was. I also purchased a two-year maintenance agreement, which got me one appointment a year.

It’s been a year since the cleaning and I still don’t have a filter. I called to make an appointment and never got a person, just a message. So I emailed twice, and still no response. I want them to provide the service or a $119 refund.

Cynthia Diehl, Albuquerque, New Mexico

Status

Penalty Box

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