Consumer says Albuquerque air duct cleaners avoid appointments, don't deliver filter

Consumer says Albuquerque air duct cleaners avoid appointments, don't deliver filter

Member complaint

I hired New Mexico Quality Air of Albuquerque, New Mexico, to clean my home’s air ducts, vacuum the dryer vent and inspect the air filters.

I actually was very pleased with the service; the problem surfaced when I called to find out where my $60 custom air filter was. I also purchased a two-year maintenance agreement, which got me one appointment a year.

It’s been a year since the cleaning and I still don’t have a filter. I called to make an appointment and never got a person, just a message. So I emailed twice, and still no response. I want them to provide the service or a $119 refund.

Cynthia Diehl, Albuquerque, New Mexico


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!