Consumer disappointed with Snap-On Smile from dentist

Consumer disappointed with Snap-On Smile from dentist

Member complaint

I went to A+ Family Dental of Houston because they offered a new procedure called Snap-On Smile to cover my missing tooth.

I paid $1,800 upfront. When the appliance came in, it was bulky, it hurt, and I couldn’t talk. It also gave me blisters in my mouth.

Related: Angie's List Guide to Cosmetic Dentistry

I called immediately for another appointment. They said the earliest available appointment was a month later.

I’m a teacher, and I can’t talk with this piece in my mouth. They told me it wouldn’t be a problem, but I can’t even eat with it.

They kept the appliance and won’t return my calls. I don’t trust this company.

The tooth looked like one of those fake teeth you buy on Halloween. They convinced me to buy a whole arch instead of just enough to cover up the one tooth.

They promised minimal bulking, and it was huge. It was like having a bar of soap in my mouth. If I’m paying this amount of money, I expect the appliance to work.

I want a full refund.

Lilian Izquierdo, Katy, Texas

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


More Like This

Consumer says refrigerator ice maker repair failed

Penalty Box, Resolved or Stalemate? Find out what happened in this Angie's List complaint resolution case against Appliance Repair Masters of Farmville, Va.

Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!