Consumer and Virginia Beach pressure washer agree on refund

Consumer and Virginia Beach pressure washer agree on refund

Member complaint

I hired J & M Pressure Washing of Virginia Beach to pressure wash my house. They cleaned most of the house, however, they removed a coating on the frosted glass on the sides of the front door. I immediately pointed this out to the worker at the house, and this began the process of dealing with the extremely rude and unprofessional owner, James Martin.

The worker called James several times. He finally called back and spoke with my father-in-law, who was at the house. His tone immediately became defensive and argumentative, ending with him hanging up on my father-in-law.

Despite this, James called me to resolve things. He offered to pay for the repairs, which cost $300, to the window, but a check never arrived. I called James. When he returned my call, he lectured me on how the frosting was installed incorrectly. I informed him that this problem didn’t occur with previous pressure washings; his work caused the problem.

I want a $135 refund.

David McDonald, El Cajon, California

Provider response

Neither I nor my technician were rude to this individual. Actually, the customer’s father-in-law was extremely rude to the technician. The cost of cleaning was $190, not $165. The cleaning we do is soft washing, and high pressure wasn’t used.

The frosting on the side windows is on the outside instead of the inside, where it’s supposed to be. I received the estimate to replace it for $300. I told them the cost of the cleaning was $190 so I could pay the difference of $110 to go toward the windows being replaced once I contacted three window companies and asked about the frosting on the window.

James Martin, owner

Status

Resolved

Editor’s note: Both parties agreed to a $124.50 refund.

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