Consumer and Virginia Beach contractor resolve home exterior issues

Consumer and Virginia Beach contractor resolve home exterior issues

Member complaint

I hired Prestige Home Improvement of Virginia Beach to coil wrap all exterior wood for $7,000. Later, they said the doors weren’t covered under that price, and charged me $1,000 more for coil for two doors.

Also, the dentil molding and bumpout on my fireplace aren’t finished. Calls to the owner aren’t returned until days later, and he seems not to care about my concerns.

For more: Check out the Angie's List Guide to Baseboards and Molding

Finally, the workers showed up at 10 or 11 a.m. each day, left for lunch at noon and worked for two or three more hours before leaving. The work isn’t good, and the price is outlandish.

I want the trim and dentil molding completed, and the dirt, handprints and pencil marks removed from the wrapping.

Darwyn Dearing, Suffolk, Virginia

Provider response

We were hired to do a job for $7,000 that should’ve been $10,000. We did the job beautifully and made custom dentil molding. The contract was very specific and didn’t include doors. The member tried to bully us into doing doors, but I didn’t have enough profit to do doors for free.

My installer found a design flaw in the home. When we completed the installation of the trim, the fireplace exhaust melted it. The fire department told the member not to reinstall until the fireplace is fixed. Even though we already completed the work, we agreed to provide new material and labor for free when repairs were done.

I did ask for a couple of weeks to finish other jobs before we could return. Not only did we do a beautiful job, but we also had identified a fire hazard in the home and agreed to do work for free that was not our fault or responsibility.

The member said some hurtful things about our crew, but during the installation, he said the crew did a beautiful job and he loved the work.

Michael Bing, owner

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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