Consumer and Tarzana HVAC company settle dispute

Consumer and Tarzana HVAC company settle dispute

Member complaint

I hired I.M. Air Conditioning and Heating of Tarzana, California, to install an air conditioning unit. They completed the work in two days.

I never saw a permit. I called the contractor to ask if a permit was pulled for the installation, and he said they always pull the permit within one week of installation. I called the city of Glendale to verify this information, and they said it was incorrect.

I still haven’t received a copy of the permit or the list of materials and products used. In addition, they broke my vacuum system.

I want I.M. Air Conditioning to provide product information and warranties for the A/C unit and compressor, confirm the bill for an additional $1,000 is in error, and reimburse me the cost of repairing the built-in vacuum system.

Isabelle Meyer, Glendale, California

Provider response

The manufacturer manual and warranty booklet is located inside the unit. Our office tried to reach the customer to let her know where it is located, but she didn’t answer.

We investigated the broken vacuum pipe, and sent a $90 check to the customer to reimburse her for the vacuum repair. We apologize for the duplicate billing for $1,000. She received her receipts.

The permit was delayed, but there wasn’t a problem getting it. We called to coordinate inspection, spoke to the member’s husband, and he said she was out of the country and he would be gone for a week, so he scheduled the inspection. The inspection was delayed further because she left the country for about a month and her husband was busy. We coordinated and passed the inspection. I delivered the permit to the customer’s house, and she made a copy and returned the original to me.

Igal Mizrahi, owner



Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

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