Consumer and landscaping company settle dispute

Consumer and landscaping company settle dispute

Member complaint

I hired Texas Enviroscapes of Spring, Texas, to complete a multi-faceted project that included installing a Rain Bird smart timer and three spray heads after the original spray heads were damaged.

I received a written estimate for the smart timer only [$585], and they charged $714. The original spray heads were clearly visible, so they could’ve avoided destroying them.

Related: How Much Does it Cost to Install a Sprinkler System?

They left a mess, and I spent several hours the next day cleaning. The owner said he would give me a refund on more than one occasion. It never happened. I want a $259 refund.

Daniel Cuprill, Spring, Texas

Provider response

We completed a number of jobs for this member. After we completed the original work, he reviewed, signed and paid the first invoice on site.

Then we gave him a verbal estimate for a new smart irrigation timer, and he asked us to install the new timer at a later date. After we installed the timer, we reviewed the invoice and collected the check. We emailed a copy of each invoice to the customer.

Later that day, the customer emailed that he didn’t receive the second invoice, so we sent it again. A few days later, he contacted us to dispute the price.

After conversing, we agreed that we would split the difference in the disputed amount of $159. Because of an oversight, he didn’t receive the refund. We will refund the total difference in the cost of the timer ($40), $89 for labor and $30 for the spray heads. This totals $159 instead of the original agreement of $79.50.

David Clark, owner

Status

Resolved

Editor’s note: The member agreed to a $200 refund.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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