Consumer and Houston concrete contractor settle dispute

Consumer and Houston concrete contractor settle dispute

Member complaint

I hired Allied Outdoor Solutions of Houston to install a concrete patio slab in the backyard. I received a discount for booking six weeks in advance and paying the deposit that day. I paid a 10 percent deposit of $400, and the representative said someone would contact me within the next week to set up the appointment.

I never received a call to schedule the concrete pouring. I assumed it was because they were busy, but after a month passed, my husband called and was told they called and left multiple messages on his cellphone.

My husband told them he never received calls or messages on his cellphone from them. He confirmed that the number on file was correct and asked for a refund of the deposit. My husband was told that they weren’t sure they could refund our money.

He explained to them that nowhere does the contract state that the deposit was non-refundable, and if we weren’t getting the concrete poured, he wanted his $400 back so we could hire someone else.

He was told someone would call him back to discuss the problem and make it right. He never received one return call, but placed multiple calls to them.

I want a $400 refund.

Linda Denese Droddy, Porter, Texas

Provider response

As a company, Allied Outdoor Solutions has never kept the deposit of a customer who decided to cancel a project. We had a miscommunication with the homeowner, and that is what led to this point. Our office never received any phone calls from the customer, but as soon as we became aware of the issue, we resolved it.

Drew Williams, vice president of development

Status

Resolved

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