Consumer and car detailing company agree on refund

Consumer and car detailing company agree on refund

Member complaint

I hired Discount Mobile Detailing of Arlington, Virginia, to detail my husband’s car as a surprise.

Unfortunately, when I tried to move the car to the garage, it didn’t move because the battery was dead.

The man who did the detailing returned when I called, but didn’t try to jump the battery. He just tried to start the car as if I didn’t know how to do it. Unfortunately, he didn’t offer to return the $40 tip I gave him.

For More: Check Out the Angie's List Guide to Detailing

He admitted to leaving the doors open and dome light on for the three hours he worked on the car. This likely caused the battery to die. Eventually, I recharged the battery, but now it’s very weak and barely starts the car.

I want my car battery replaced and a refund of $205 to cover the cost of the detailing and tip.

Jennifer Nadel, Vienna, Virginia

Provider response

I received a call from the member regarding the battery, and my staff returned to the site to assist her. I also offered to inspect it, but the customer said not to worry because her husband would take care of it.

The services provided were from a coupon voucher she purchased for $89. She requested a refund after the services were performed and received it from the coupon provider. The tip was actually an upgrade for buffing, which was discounted because of the coupon she purchased.

I will be happy to give her a full refund if she can prove she paid $165.

A complete detail requires washing the outside of the car, so I know the doors weren’t open for three hours, which is how long the entire service took to complete. The doors are open for about an hour and a half to detail the interior.

My detailer didn’t start or move the vehicle. I believe the battery either was already weak or may have had a dead cell.

Albert Amartey, owner

Status

Resolved

Editor’s note: The member agreed to accept a $76 refund.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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