Consumer’s grout grievance is a hard case to crack

Consumer’s grout grievance is a hard case to crack

Member complaint

I hired Sasso Bello of Folsom, Calif., to clean and seal my tiles and grout.

I was dissatisfied with the job overall. They missed spots when cleaning the grout, and I feel that they pushed the premium package onto me. I’m not convinced that this treatment protected the grout any better.

I would like them to come back and redo the work.

Sandra Debourelando, Elk Grove, Calif.

Provider response

We are truly sorry for this member’s unhappiness, but regardless of our own efforts, this member wants a miracle.

We have tried speaking with her about the grout issues and why they have happened, but come to understand that we can’t make her happy no matter our efforts.

We are truly sorry for this member’s dissatisfaction and wish her all the best.

Robert Alexander, owner

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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