Conflict inflates over tire refill policy

Conflict inflates over tire refill policy

COMPLAINT: David Blood, Aurora, Ill.

"I purchased nitrogen service for my tires from Naperville Jeep Dodge in Lisle. The flyer I have says I'm entitled to free nitrogen refills for the life of my vehicle.

"I later got new tires from someone else, then went back to have Naperville refill the tires with nitrogen. They refused to do it because I bought the tires from somewhere else."

DESIRED RESOLUTION: "I want them to give me a $40 refund or honor their commitment."

COMPANY RESPONSE: Ray Rossi, service director, Naperville Jeep Dodge

"Our dealership installs free nitrogen in customers' tires when tires are purchased and installed by us. We will refill those tires for free for the life of the tires.

"Nowhere does it say that we will inflate customers' tires that are purchased somewhere else. If the customer wants us to install nitrogen in his new tires, we will do it at a discount price of $29.95."

STATUS: Stalemate


New to the Chicago Penalty Box

Beidelman Furniture
Failed to respond to Heidi Sekowski's complaint about damage she claims they caused to a sofa, door and lock.

Jines Roof & Chimney Repair
Did not reply to Purav Kapadia's complaint about a roof coating job Kapadia says was poorly done.

Interior 4M
Failed to reply to Hart Passman's complaint about a bathroom remodel Passman claims was poorly executed.


More Like This

Basement flooding causes calculation quarrel

When the flood clean-up crew's calculation of the area of the basement is larger that the insurance company's, the homeowner requests that the bill reflect the difference.

Leave a Comment - 1

Comments

Robert maliga

Subject:

The dealership is in the right.
Tires are an expendable item on a car, and as an incentive to purchase tires, a shop can offer to refill tires purchased from them for free.
If the owner of the car goes back to where he bought the tires, will that shop refill for free?
If not the car owner is trying to take advantage of Naperville Jeep Dodge.

View Comments - 1 Hide Comments

Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!