Concrete work allegedly doesn't withstand Boston winter
Boston Penalty Box
Did not respond to Gail Fontana's request for a refund for remodeling work she says was subpar
COMPLAINT: Lisa Najavits, Brookline, Mass.
"I hired Lourival Masonry of Framingham to redo the steps for my condo. Although they were nice people, the job was only partially competent.
"After two seasons, the concrete areas badly disintegrated. They didn't withstand winter weather. Lourival said they'd fix the concrete.
"After numerous phone calls to come back and several no-shows, they finally returned, but all they did was a patch job that looked terrible. It was uneven and had different colors."
DESIRED RESOLUTION: "Please redo one skim coat of cement so that it looks the way it should have at the beginning."
COMPANY RESPONSE: Lourival Santos, owner, Lourival Masonry
"I have already solved this problem."