Concrete contractor revisits cracked walkway
Didn't respond to Barbara Dalton's complaint about kitchen cabinet and counter installation work that she says is unsatisfactory. Third month in the box.
Sparkling Image Car Wash - Shadeland Ave.
Never responded to Fred Ralston's complaint about damage to his vehicle's rims that he says was caused by the car wash. Third month in the box.
Failed to respond to Steven Ghera's request for reimbursement for additional phone line charges he says they didn't tell him about. Second month in the box.
Hasn't addressed Carole Campbell's complaint about water softener repairs she says were unsatisfactory. Second month in the box.
M. VanMeter Inc.
Never responded to John Carpenter's complaint seeking reimbursement for concrete patio work he says they left unfinished. Second month in the box.
Stilwell Remodeling & Architectural Designs LLC
Didn't respond to Elliot Trexler's complaint about home remodeling that he says is incomplete and unsatisfactory. Second month in the box.
Hasn't responded to Mary Anne Gfell's refund request for a painting project she says she cancelled before work began. First month in the box.
Didn't respond to Veronica Megremis' refund request for landscaping work she says was never completed. First month in the box.
Failed to respond to Bettie and Don Ray's request that the company remove cancellation fees they say they were never told about from their satellite TV bill. First month in the box.
Didn't respond to Janet and Lionel Terzi's complaint about an unsatisfactory tree planting. First month in the box.
COMPLAINT: Jacques Lefevre, Noblesville
"Integrity Concrete replaced the front walkway leading to my house. They did good work. The crew was clean and courteous, and they honored an estimate they made eight months ago.
However, in the last month, cracks have developed on the steps leading to the house and they won't follow through on the promises they made to fix them.
They've set two appointments to look at the work, but they haven't showed up for either and have been unresponsive to my frequent attempts to contact them."
DESIRED RESOLUTION: "I want them to come see the cracks in the cement and propose a solution."
Editor's note: Lefevre says Integrity Concrete repaired the concrete to her satisfaction and considers the matter resolved.