Concrete contractor revisits cracked walkway

Concrete contractor revisits cracked walkway

COMPLAINT: Jacques Lefevre, Noblesville

"Integrity Concrete replaced the front walkway leading to my house. They did good work. The crew was clean and courteous, and they honored an estimate they made eight months ago.

However, in the last month, cracks have developed on the steps leading to the house and they won't follow through on the promises they made to fix them.

They've set two appointments to look at the work, but they haven't showed up for either and have been unresponsive to my frequent attempts to contact them."

DESIRED RESOLUTION: "I want them to come see the cracks in the cement and propose a solution."

STATUS: Resolved

Editor's note: Lefevre says Integrity Concrete repaired the concrete to her satisfaction and considers the matter resolved.


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