Computer repair service denies Chicago client's complaint
S & M Painting
Sears Service & Repair [Wheeling]
COMPLAINT: Karen Stelling, Chicago
"My hard drive stopped working, and I took it to Chicago Computer Center for servicing. It took three weeks to get the computer returned. Fabian Vin, the owner, should have called me and kept me informed about the status of the work, but he didn't.
"When I got the hard drive back, all my files were missing. Fabian said he thought they had been saved remotely on the CCC premises and were reloaded, but they weren't. Now he's searching for the files among thousands of others. It's been more than a month, and he's stopped calling altogether.
DESIRED RESOLUTION: "I would like a $143.33 refund."
RESPONSE: Fabian Vin, owner, Chicago Computer Center
"Every computer technician knows that when a hard drive stops working, the chances to recover files are poor. We at CCC are not responsible for customer data.
"I spent three weeks using eight different programs attempting to recover the files, with no success. Western Digital software determined the drive was 85 percent damaged. The $143.33 fee was for the new hard drive and to reinstall Windows."