Computer repair service denies Chicago client's complaint

Computer repair service denies Chicago client's complaint

COMPLAINT: Karen Stelling, Chicago

"My hard drive stopped working, and I took it to Chicago Computer Center for servicing. It took three weeks to get the computer returned. Fabian Vin, the owner, should have called me and kept me informed about the status of the work, but he didn't.

"When I got the hard drive back, all my files were missing. Fabian said he thought they had been saved remotely on the CCC premises and were reloaded, but they weren't. Now he's searching for the files among thousands of others. It's been more than a month, and he's stopped calling altogether.

DESIRED RESOLUTION: "I would like a $143.33 refund."

RESPONSE: Fabian Vin, owner, Chicago Computer Center

"Every computer technician knows that when a hard drive stops working, the chances to recover files are poor. We at CCC are not responsible for customer data.

"I spent three weeks using eight different programs attempting to recover the files, with no success. Western Digital software determined the drive was 85 percent damaged. The $143.33 fee was for the new hard drive and to reinstall Windows."

STATUS: Stalemate


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Comments

Tom

Subject:

I am a computer warranty repair tech. This is a very fair price to pay for a HDD+windows install. With that said, the computer company should have informed the client how far gone the hard drive was and offered a few data recovery companies to send the drive to as most computer outfits are not able to recover data on a drive that is physically bad, outside one or two bad sectors. Then ask the customer if they where willing to pay to get the computer back into working order.

Bill Greganti

Subject:

As an computer repair business owner, let this be a lesson to both parties. I agree it's a fair price, I agree that data can often be lost due to a bad drive, I agree that the customer should have backed up her data, and I agree the company should not be responsible for the data. The problem here is a customer service issue. The company should have contacted the customer in the very beginning, indicated that the drive was bad, and that she may not get her files back. The truth is, after all that time, the customer is left thinking the company "lost" her files, whether they really did or not. This is a very common issue with computer repair companies from what I have heard from my customers.

Luis

Subject:

I'm an A+ Certified technician on call and I believe this is a fair price. Besides he went out of his way to recover the information on a HD that had little chance. If HD's stop spinning, it is very hard to recover. Customer should save her info in various formats to avoid this.

Jeremy

Subject:

Hello, I am also a computer technician on Long Island and I run into this problem frequently when the hard drive is failing. Hard drives will inevitably fail and a customer should always back up their data, especially if its important. The price of $143.33 to install the new hard drive and reinstall Windows is VERY fair..

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