Computer repair puts customers first

Computer repair puts customers first

E-Man Computer Services
Eric Regan, owner
Alpharetta, Ga.
emanservices.com

Founded in 2001, E-Man Computer Services has earned the Super Service Award every year since 2006. “You meet people from all walks of life in my business and every one of them is unique,” Regan says. “There is always something new to work on and never a dull moment.” For the last 9 years, Regan has been involved with the North Metro Miracle League, which provides adapted sports and social activities for children and adults with disabilities. He enjoys riding his Harley-Davidson when he has free time.
 


by Nick McLain

 

"How many people can say they are really good at what they do, love what they're doing, make a respectable living doing it and are the master of their own destiny? I can," says Eric Regan, owner of highly rated E-Man Computer Services in Alpharetta.

After a 20-year career with various Fortune 500 information technology companies, Regan founded E-Man in 2001.

"I learned a lot in my corporate career, but at a certain point, I realized corporative objectives were not necessarily congruent with the best interests of the customer, and only by being independent could I fully serve the needs of my clients," he says.

From an early age, Regan enjoyed fixing mechanical items. "My passion to fix things nurtured me into one of the most exciting and challenging problem-solving businesses you can imagine," he says. "People's lives and businesses are intimately entwined with their computers and customers know they can depend on me."

Paula Moore called E-Man after her computer crashed multiple times. "Despite having to spend far more time than he originally anticipated, he stuck to his original quote," she says. "He said he would do whatever it took to eliminate the problem, and he kept his promise."

Keeping promises has helped Regan's business grow 10 to 20 percent every year. "A satisfied client is the most honest, ethical and effective way to earn business," he says. "And we love Angie's List because it affords our clients the ability to share their service experience with others in a forum that is not easily manipulated."

Being his own boss gives Regan the time flexibility to give back. Along with his wife, he sponsors engaged couples through an eight-week program to prepare them for marriage. He also has two children.

"I am truly blessed," Regan says.


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