Computer repair 'doctor' nurses PCs back to health
In his teen years, David Moore remembers his parents telling him to do something with his life. They suggested computers. So, Moore went to a technical school to learn programming. After graduation, an interviewer asked how he felt about fixing computers. “I thought it sounded more interesting than codes,” he says.
Moore worked approximately 20 years fixing computers in the corporate world until he was laid off. He then began working individually and started his company, The Florida PC Doctor, around 2001. He offers many services, including spyware and virus removal, network installations and configurations, hardware installations and upgrades and software installations and repairs.
Moore helped Deltona member John Lambert after he lost Internet service due to a power outage. “Dave arrived on time and installed a new network card,” he says. “He cleaned my computer of all the dust and of any viruses. He did an excellent job.”
Owner David Moore founded the company in Deltona, between Orlando and Daytona Beach, around 2001. He received the Super Service Award for Computer Repair & Services in 2012.
For an on-site job, he charges $60 per hour for a minimum of one hour with a $10 travel fee. Remotely, he requires a minimum of 30 minutes for $30. Charges are the minimum plus $1 per additional minute.
Moore says that he runs his business on the practice of doing every job at 100 percent. He adds that most of his work now comes from repeat customers.
He earned a longtime customer in Orange City member Bob Scatchard. “I had been having trouble with my computer booting up,” Scatchard says. “He fixed the problem and even did a virus scan and cleaned the inside of my tower. He also set up a remote shortcut on my desktop for future concerns. Everything was fixed in about two hours. I will definitely use Dave in the future and recommend him to my friends.”
Moore bases his business’ motto — “no need to unplug it” — on the idea that when customers take their computers into a store to get fixed, it can take weeks. Instead, Moore will come to the customer’s home and fix it, usually within 24 hours.
He says he typically spends the beginning of his day at customers’ homes, then returns to his home to continue his work remotely. Another problem with chains, he says, is that if the problem will take too long to fix, they may just wipe the computer clean and start over. However, Moore says he takes the time to diagnose and fix the problem, so customers don’t lose their files.
One of Moore’s most memorable jobs generated a good laugh. “I remember helping someone remotely back in the day when you still had floppy drives. I said to put the disk in the floppy drive and close the door,” he says. “And I actually heard them close the door to the room.”
The Super Service Award recognizes contractors and health care providers that have main- tained a stellar service rating on Angie’s List throughout the past year. Be sure to always check the List before hiring, however, as ratings can and do change.