Company, member disagree about charges to repair outdoor lights

Company, member disagree about charges to repair outdoor lights

Member complaint

I hired Speedy Electric of Bonita Springs, Fla., to reattach existing exterior coach lamps on my patio. I have matching coach lights on both sides of the slider door. They removed them from the wall and put in a new box.

One was about a foot higher than the other, and I didn’t notice it until I stood back and looked. They came back and said that it was my fault because I didn’t see it and I signed off on it.

They charged me more to rehang the lights. They were supposed to replace the electrical boxes on both of the lamps and then reattach them. They reattached them, and they were completely uneven.

I tried to negotiate a price, and they wouldn’t. I had to pay them because I don’t know how to work with electricity. They were here on time, but the supervisor was rude, and the worker was new.

It bothered me that I had to pay for their mistake. They wouldn’t honor any warranty and they were downright adamant that it was my fault. I want a $161.21 refund.

Jim Hopton, Fort Myers, Fla.

Provider response

The original request says there was one outdoor light sconce that is mounted and doesn’t have the correct box because someone rigged it. We were asked to remount the light.

We took down two coach light fixtures to hang new ones. When we took them down, we discovered the boxes that hold the light fixtures were inadequate. We provided an upfront price in writing to install new boxes.

The customer authorized the work and payment, and we completed the work. About three days later, the customer called to say fixtures were uneven. Our notes say they were about an inch uneven.

Nobody noticed they were uneven because it was so subtle. We returned to adjust the fixtures. Again, we provided an upfront price in writing in the amount of $161.21 to move the box up, and the customer approved the transaction before we did any work.

Bobbi Jo Cusimano, customer service

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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